Outlook 2016 oab not updating cached mode

A fairly common (and annoying) problem which seems to like to popup after migrations, yet not unsolvable.The key issue here is that there are new users added to the directory but they are not showing up in outlook.You cannot use Cached Exchange Mode with a POP or IMAP account.

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Had our emails migrated over from a local exchange to office 365 using skykick.

The email account that outlook is logged into appears to sync ok without needing to click Update Folders, it's only "shared" mailboxes.

Is there a setting that needs changing or is this how cached mode works. Please refer to this KB article for more information: https://support.microsoft.com/kb/3115602 There are a couple of different options you can take to resolve it depending on what works best for you.

In this mode, a copy of your mailbox is saved on your computer.

This copy provides quick access to your data, and it is frequently updated with the server that runs Microsoft Exchange.Important: When using Outlook with an Office 365 mailbox, we recommend always using Cached Exchange Mode.Cached Exchange Mode enables a better experience when you use an Exchange account.To change whether shared folders or Public Folders are downloaded when Cached Exchange Mode is turned on, do the following: Cached Exchange Mode enables a better experience when you use an Exchange account.When you are using Cached Exchange Mode, an email message may remain in the Outbox for up to one minute until the next synchronization with the server that runs Exchange occurs.The easiest thing to do here is to create a new oab, forge generation, assign it to a mailbox database and force downloading of the oab in an outlook client to verify if that worked. In outlook, click on the down arrow next to Send/receive. Note that if asked, you should select to download the entire address book and not just the changes. In the action pane select the New offline address book 4.

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